Wednesday, February 20, 2008

E is for efficient, effective, economical writing

Plain language techniques can help you get the message through efficiently and effectively. It takes effort but it’s worth it.

Poorly written documents contribute to inefficiencies, management problems, higher administrative costs, and poor public relations. Clear communication gives you a positive image as efficient, responsive, and friendly. Isn't that how you want your clients to see you?

Improving your writing saves both time and money. Think of the time spent writing and editing. And the time wasted correcting misunderstandings. Imagine the gains to be achieved by making your written material more efficient and effective.

One of my clients prized brevity above all and insisted that all staff memos be limited to one page. But sometimes clarity requires more text or more space, and clarity is what we are really after.

A few weeks ago, Kenneth W. Davis put it this way:

Be economical

Some trainers and textbooks talk about conciseness or brevity. I prefer the word economy. It suggests dollars, pounds, and euros, and reminds us that business is about money. As someone once said, in the game of business, money is how we keep score.

This week, as you revise your drafts, look for ways to save money, especially by making smaller demands on your readers' time.

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