Writing to Control Center Stage

Control the actors and the story by controlling the point of view…

Don't assume common knowledge

Some people face their biggest problem with communication when sharing new information with people they know well…

Diversity in Communication vs Universality

For a framework…, there is a movement called Universal Design… Universal design is the design of products and environments to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design…

Civility

We (plain language advocates) always advise that you avoid negative sentence constructions and seek the positive form of your message...

Another Myth Exposed

… misinterpretation of the results of a communication study which has taken on mythic proportions--being taught in university communication courses.

You know, it is the one that says that the "meaning of communication is derived 7% from the words spoken, 38% from the tonality, and 55% from body language"--turns out that only applies to ambigous communication.

When the plain language of the message leaves no doubts, meaning need not be found in the external clues.