The Simple Approach to Apology Works

This is my second posting on Apology.

Thanks to Kenneth W. Davis at Manage Your Writing for summarizing the article at Fast Company:

Apologize? Who me? By John Baldoni

"To make apologies meaningful, Baldoni offers four rules:

1. Be sincere.
2. Admit what you did was wrong.
3. Accept the consequences.
4. Make it right."

Life Coach Dolly M. Garlo had this to say about apologies to colleagues in her article published in the Texas Bar Journal

Creating a Collaborative Law Office

"Make only those agreements that you are intend to keep. Think how often someone else counts on something you say and avoid making such comments lightly.

Communicate about a potential broken agreement at the first appropriate opportunity. This demonstrates you are a steward of your word.

Similarly, clear up any broken agreement at the first appropriate opportunity; don’t avoid it or wait to see if you will be challenged. Acknowledge your responsibility with an apology."